Refund policy

RETURNS FOR CUSTOMERS FROM GERMANY AND THE EUROPEAN UNION (EU):

(Customers outside the EU, please scroll down for more specific information)
We are sorry if you are not satisfied with your order. You can return your purchase within 14 days.

In case of a return, please follow the following steps:

1. Announce your return via email: hello@paloffner.de. Pack the garment undamaged, unworn and with the original labels. Alternatively, you are welcome to use our cancellation form.

2. Please always enclose the delivery note and mark the items you send back so that we can credit your returns immediately. Kindly add a brief reason why the articles are being returned.

3. Send your parcel at your own expenses by registered mail (with tracking number) as we are not liable for its possible loss on its way to us. You may choose the shipping company of your trust.

Return address:

for returns send back until 09.02.2026:

PAL OFFNER GmbH

Johannesstr. 20

70176 Stuttgart

GERMANY

for returns send back after 09.02.2026:

PAL OFFNER GmbH

Wernhaldenstr. 105

70184 Stuttgart

GERMANY

EXCHANGE

Please note, that we can only exchange items of the same article and color into a different size. If you like to exchange the purchased article into a different size please send us an e-mail first, so we can reserve the article for you. As soon as your return arrives, we send out the different size in exchange. In case you like to purchase other items instead, kindly place a new order, as offsetting is technically not possible.

RETURNS FOR CUSTOMERS OUTSIDE OF THE EUROPEAN UNION (EU):

We are sorry if you are not satisfied with your order. You can return your purchase within 14 days.

To ensure that your return from a third country reaches us in Stuttgart quickly and easily, please follow the 5 steps below. If you have any questions, please do not hesitate to contact us: hello@paloffner.de

EXCHANGE

CANCELLATION + CANCELLATION FORM

IT-Recht Kanzlei: Rechtstext

A. Instructions for cancellation Introduction

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (PAL OFFNER GmbH, Johannesstr. 20, 70176 Stuttgart, Deutschland, Tel.: +49 (0)711 50093594, E-Mail: hello@paloffner.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

Exclusion and/or premature expiration of the right to cancel

The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

General information

1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.

2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.

B. Cancellation form

If you wish to cancel this contract, please complete and submit this form.

PAL OFFNER GmbH Johannesstr. 20 70176 Stuttgart Deutschland

E-Mail: hello@paloffner.de

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),

_______________________________________________________ _______________________________________________________ Ordered on (*) ____________ / received on (*) __________________ ________________________________________________________

Name of consumer(s)

________________________________________________________ Address of consumer(s)

________________________________________________________ Signature of consumer(s) (only if this form is notified on paper)

_________________________ Date

(*) Delete as appropriate